Local Authority Information Technology Delivery Manager

Posted: 23 Jan 2020
Location: Birkenhead, Croydon, Coventry, Durham, Weymouth, Gloucester, Kingston upon Hull, Yorkshire and the Humber, Leicester, Nottingham, Peterborough, Plymouth, Preston, Swansea, Telford
Closes: 23 Feb 2020
Reference: hm-land-registry/20200123164406

You will engage with local authorities and other originating authorities, including at customer events and conferences, to provide technical assistance, promote the LLC service and discuss integration options. 

You will also provide technical guidance during data migration and form strong working relationships with colleagues, customers and suppliers. 

HM Land Registry is a successful, high-performing, innovative organisation. For more than 150 years HM Land Registry (HMLR) has protected and guaranteed people’s land and property rights by keeping and maintaining the Land Register for England and Wales. 

HMLR aims to become the world’s leading land registry for speed, simplicity and an open approach to data.

Job description

You will advise local authorities in the extraction of Local Land Charges data and integration options for their business as usual requirements. You will build relationships with trade associations, representative bodies and customers, delivering improvements and establishing best practice amongst local authorities and other originating authorities. You will gather insight from customers to develop the LLC Programme’s technical understanding of their needs and design and deliver effective social media activity to support go to market activities, campaigns and events. 

To be successful in this role you will have had experience of working in, or closely with a local authority and a sound understanding of Planning or Local Land Charges policy and legislation, be able to solve complex problems and provide solutions to customers, whilst building working relations both internally and externally. You will have excellent time management skills and the ability to present information in a clear and concise manner, having had exposure to delivering presentations and attending events. 

This is a remote/home working role. You will be required to travel extensively across England and Wales to HMLR’s offices and local authorities, including regular overnight stays, often at short notice. You will be based at one of our 14 office locations, which will be your home office, but you can work from home when not travelling. It is likely that you will be required to work away from your home office for at least three days per week, with some attendance at our Nottingham and Plymouth offices. 

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. 

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. 


• Working in, or closely with a local authority and a sound understanding of Planning or Local Land Charges policy and legislation 
• Build and maintain strong working relationships with a wide range of internal and external stakeholders, at a strategic and operational level 
• Experience of solving complex customer problems, in a professional manner 
• Able to work in a fast-changing environment and deliver effective results at pace 
• Assimilate complex information and translate to make evidence-based decisions 
• Chairing meetings and presenting to external audiences 
• Facilitate difficult discussions between stakeholders with differing views and overcome objections 
• Ability to persuade and influence to achieve required outcome 
• Capability to organise own, and others’, activity and flexible to conflicting priorities 
• Seek out and share best practice 
• Support people through change 
• Extensive knowledge of IT systems


We’ll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Working Together
  • Managing a Quality Service


HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer. 

Click here for further information on our rewards package: 

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

To apply please enter your qualifications and work history within the online application form and complete the Statement of Suitability section. 

The Statement of Suitability section should be used to outline your skills and experience for the role. In no more than 1000 words please provide details of how you meet the essential criteria listed below: 

• In-depth working knowledge of Local Authority Geographic Information Systems (GIS)/Local Land Charges data and services in an IT environment 
• Working in, or closely with, a local authority and a sound understanding of Planning or Local Land Charges policy and legislation 
• Experience of solving complex customer problems in a professional manner 
• Knowledge of Microsoft Excel, Access, SQL and relational databases 
• Knowledge of spatial data extract, transformation and load in systems e.g. FME 

If successful at sift stage, you will be invited to attend a blended interview and pre-prepared presentation. 

The sift will take place shortly after the closing date, with interviews and pre-prepared presentation week commencing 17th February 2020, location likely to be in Nottingham. 

The blended interview will test the technical, experience and behaviours listed in the job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. 

The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Please read the attached candidate guidance for further information. 

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. 

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date. 

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. 

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. 

If you would like further information about the use of your personal data, please click on the link below: 
Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

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