Market Specialist, Market Operations, Dutch

Posted: 10 Jun 2021
Location: Dublin, Ireland
Closes: 10 Jul 2021
Reference: -2064613865

The Market Operations team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. The successful candidate will work with the Dutch market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. The Market Specialist will be part of a data-driven analysis culture and will also help scale our operations by optimising and automating processes, solving challenging problems and, most importantly, helping to prevent them. This position is full time and is based in our Dublin, Ireland office.

Market Specialist, Market Operations, Dutch Responsibilities

  • Liaise closely with our vendors to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
  • Analyse key metrics to improve our operational workflows
  • Be the Subject Matter Expert and Go-to-Person for specific, complex topics
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Dutch market
  • Collaborate with cross-functional teams to improve our processes and tools
  • Independently deliver solutions for key experience issues through effective problem solving and project management
  • Use your problem solving skills to resolve large and complex business problems
  • Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards
  • Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

Minimum Qualifications

  • Bachelors degree and/or masters or equivalent experience
  • 2+ years of professional experience within an operations environment
  • Experience communicating with a variety of audiences and stakeholders
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Passion for supporting the Facebook and Instagram community
  • Excellent communication and collaboration skills
  • Ability to work independently across competing priorities
  • Ability to thrive in a constantly changing Operations environment and collaborate effectively with a variety of individuals and internal organisations
  • Strong written and verbal communication skills in English
  • Fluency in written and conversational Dutch and demonstrable ongoing connection with community in Belgium and/or Netherlands and detailed knowledge of region’s culture and common practices

Preferred Qualifications

  • Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
  • Experience with process improvement or project management
  • Fluency in French

Locations

About the Facebook company

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

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