People Process Excellence Partner, Global People Operations

Posted: 9 Jun 2021
Location: Dublin, Ireland
Closes: 9 Jul 2021
Reference: 1018853815

The Global People Operations team strives to create and deliver a seamless and positive employee and support experiences across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees and support teams feel heard and given the resources and support they need during the most important moments during their careers.

People Process Excellence Partner, Global People Operations Responsibilities

  • Identify & present proposals for process improvement and gap elimination to key stakeholders and leaders to achieve buy-in (regional and global processes)
  • Lead and manage cross-functional projects to improve our employee lifecycle operations and ensuring resolution, day-to-day support and full implementation of new and existing services/processes (regional and global projects)
  • Plan and execute change management activities to ensure process changes are correctly implemented, measured and maintained
  • Measure the outcomes and outputs of process improvement endeavors and leverage quantitative results to inform direction of the business
  • Iterate on newly implemented processes for continuous improvement and refinement
  • Leverage best practices from industry in influencing and driving operational improvements
  • Educate and train team members with new capabilities, enabling self-serve

Minimum Qualifications

  • 6+ years of process improvement and project management experience
  • Experience with Human Resources Operations or Shared Services
  • Experience with process improvement methodologies
  • Experience with MS Visio
  • Problem-solving and critical thinking experience
  • Experience using multiple inputs (data sets, stakeholder feedback, process flow documents, etc.) to formulate a proposal or recommendation
  • Proven experience in presenting detailed recommendations to senior level leaders
  • Experience in change management and communications
  • Proven experience in quantifying process improvement outputs (costs, efficiency, headcount)
  • Interpersonal relationship and partnership experience
  • Experience working globally and cross-functionally and hold people accountable for deliverables without a formal reporting structure
  • Demonstrated experience owning and driving end-to-end process improvement projects

Preferred Qualifications

  • BA/BS in Business, Operations, Technology or related field
  • Lean Six Sigma Black Belt certification
  • Experience working with vendors
  • Ability to manage competing priorities
  • Ability to deal with ambiguity
  • Ability to work in a fast-paced environment
  • Experience finding efficiency gains by improving processes


About the Facebook company

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to

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